Bitech Computers - Bradenton, Florida 941-746-8069, Monday, May 20, 2013

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Your IP Address Is: 23.22.76.170

Contracted Customer Services

Bitech's Contracted Customer Service plan combines many of the benefits with the flexibility of a pay-as-you-go service - all without sacrificing critical IT support. Contracted Customer Service packages start at $299 for 8 desktop workstation PC's and 1 server per month. The small recurring monthly fee guarantees that Bitech is monitoring your network and performing routine and scheduled preventative network maintenance, including desktop optimization and security updates. As needed, you'll have access to our support staff on an hourly basis.

Bitech designed Contracted Customer Service specifically for:

Businesses seeking more than just reactive hourly IT support, but not ready for dedicated internal full time employee to manage their IT services.

Contracted Customer Services
$299/mo.

*Prices Monthly, Pre-Paid - Includes one server and up to 8 workstation PC's. Each additional server is $99/month and each additional workstation PC is $9/month.

Workstation Monthly Maintenance ⁽¹⁾

Verification of Anti Virus Updates ⁽³⁾

Verification of Spyware Prevention ⁽³⁾

Temp File Deletion

Hard Drive(s) Size Monitoring

Security Patch Assessments & Updates ⁽³⁾

Service Pack Assessments & Updates ⁽³⁾

Core Hardware Health Monitoring

Hard Drive(s) Size Monitoring

Event Log Monitoring

Security Patch Assessments & Updates ⁽³⁾

Service Pack Assessments & Updates ⁽³⁾

Core Hardware Health Monitoring

Anti Virus Updates ⁽³⁾

Spyware Detection ⁽³⁾

Security Patch Assessments & Updates ⁽³⁾

Service Pack Assessments & Updates ⁽³⁾

Workstation internal CPU cabinet cleaning ⁽²⁾

Server internal CPU cabinet cleaning

Network Hubs/Switches cleaning

All monitors external cleaning

Live Telephone Support

Discounted Hourly ⁽⁴⁾

Remote Desktop Support

Discounted Hourly ⁽⁴⁾

Network Support and Administration

Discounted Hourly ⁽⁴⁾

Strategic Planning and Guidance

Discounted Hourly ⁽⁴⁾

Hosted Solutions (email, backup, spam filtering)

Discounted Hourly ⁽⁴⁾

Onsite Support and Projects

Discounted Hourly ⁽⁴⁾

Custom Development

Discounted Hourly ⁽⁴⁾

Disaster Recovery Planning

Discounted Hourly ⁽⁴⁾


⁽¹⁾	Performed via a Remote Desktop connection from Bitech's office.

⁽²⁾	Notebook computers not applicable.
⁽³⁾	Customer responsible for cost of additional software if needed.
⁽⁴⁾	For current hourly rates click HERE, Global Service (IT Services/Support).
*	The above listed services does not include the replacement of products that maybe required to resolve certain support issues such as malfunctioning hardware, software, operating systems.